Who to Contact at SAXXUpdated 2 months ago
We’ve got a few teams working together behind the scenes to support you — here’s a quick overview of who does what:
You’ll also find a lot of helpful information in our Ballpark Help Center — your go-to resource for guides, FAQs, including how to place an order, find tracking, download invoices, and more.
If you can’t find the answer you’re looking for or still have questions, we’re here to help.
Place an order:
Contact your SAXX Sales Representative for support with product availability, product suggestions, or help submitting an order.
Order Questions
For anything related to your orders — whether before or after shipping —our Sales Operations and Customer Experience teams work together to ensure your inquiry lands with the right person.
Before your order ships, Dan, Stephanie, Andrea, Sky, Natalie, or Meggie from Sales Operations will help with questions about orders that haven’t shipped yet.
After your order ships, Neal from Customer Experience will support with questions about orders that have already shipped, promo, and POP orders.
Locally: Dealer Locator Support
Already signed up with Locally and can't find the information you need in the Dealer Locator section of the Ballpark Help Center? Then please contact:
📧 [email protected]
Digital Assets
To request digital assets reach out to:
📧 shannon.o’[email protected]
Accounts Receivable
For questions about invoices or payments you’ve sent us:
📧 [email protected]
Accounts Payable
For questions about payments from SAXX to you:
📧 [email protected]
Need more help? Please email [email protected], and the team will get you in touch with the right people.