Credit HoldsUpdated 7 months ago
| Credit Holds | |
| Credit Holds - email: [email protected] | |
| Prepaid, CC Auto, CC Manual Orders | SAXX AR will notify customers if pre-payment has not been received for orders 5 calendar days prior to the Start Ship Date and request prepayment for the order to be released from credit hold. |
| Net Term Orders | SAXX AR evaluates sales orders 2 weeks before Start Ship Date and sends weekly email with list of orders in credit hold status to sales reps. Accounts that are past due or over credit limit will have orders placed on credit hold. |
| Cancellation Policy for ALL Orders on Credit Hold | Pre-booked orders in credit hold with available inventory that are ten (10) days past Start Ship Date will be cancelled. Immediate/repeat orders in credit hold with available inventory that are two (2) business days past Start Ship Date will be cancelled. SAXX will accommodate one (1) customer request per order to update the Start Ship date to a future date. |