Order is Still in TransitUpdated 7 months ago

If you’ve been tracking your order and the status has not updated in over 48 hours (without an ETA date), the next steps depend on the terms of your order.

• For "Collect" Terms: If your order has "Collect" terms, our warehouse shipped the order using the carrier provided by the retailer. In this case, you’ll need to contact your representative directly to help file a claim and assist with the resolution.
• For "Prepaid" Terms or Free Freight: If your order is under "Prepaid" terms or includes free freight, please reach out to [email protected]. Be sure to include the following information in your email:
  • Customer Number
  • Elastic Number
  • Order Number

Once this information has been received, we will be able to open an investigation and advise on next steps.