Canada Estimated Transit Times by Province/Territory. United States Estimated Transit Times by State.

Canada Estimated Transit Times by Province/Territory<img src="https://attachments.gorgias.help/dY4gQxzJv1xWnv8l/hc/8X1Bk7dg9l2KgRm0/2025040322-507db609-636e-4820-a255-a58d49d11f25-transit%20table%20canada.png" style="width: 221px;" class="fr-fic fr-dib fr-fil">United States Estimated Transit Times by State<img src="https://attachments.gorgias.help/dY4gQxzJv1xWnv8l/hc/8X1Bk7dg9l2KgRm0/2025040322-0be3a536-e376-49ac-a093-929ed964013b-transit%20table.png" style="width: 420px;" class="fr-fic fr-dib fr-fil">

Transit Times (North America)

If you’ve been tracking your order and the status has not updated in over 48 hours (without an ETA date), the next steps depend on the terms of your order. Once this information has been received, we will be able to open an investigation and advise o

If you&#x2019;ve been tracking your order and the status has not updated in over 48 hours (without an ETA date), the next steps depend on the terms of your order.<ul><li style="color: rgb(0, 0, 0); font-size: 15px;">For &quot;Collect&quot; Terms: If your order has &quot;Collect&quot; terms, our warehouse shipped the order using the carrier provided by the retailer. In this case, you&#x2019;ll need to contact your representative directly to help file a claim and assist with the resolution.</li><li style="font-size: 15px;">For &quot;Prepaid&quot; Terms or Free Freight: If your order is under &quot;Prepaid&quot; terms or includes free freight, please reach out to <a data-fr-linked="true" href="mailto:sales@saxxunderwear.com">sales@saxxunderwear.com</a>. Be sure to include the following information in your email:<ul style="font-size: initial;"><li style="color: rgb(0, 0, 0); font-size: 15px;">Customer Number</li><li style="color: rgb(0, 0, 0); font-size: 15px;">Elastic Number</li><li style="color: rgb(0, 0, 0); font-size: 15px;">Order Number</li></ul></li></ul>Once this information has been received, we will be able to open an investigation and advise on next steps.

Order is Still in Transit

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