Place/Remove Order HoldUpdated 7 months ago

If you need to place an order on hold or remove a hold from an existing order, just follow these steps:

1. Email SAXX Sales Support
     Send an email to [email protected] with the subject line "CUSTOMER NUMBER - Order Hold Request."

2. Include the Required Information
     In your email, make sure to provide the following details:
   • Customer Number
   • Elastic Number(s)
   • Order Number(s)
   • Advise if you would like a hold removed or added to the noted order(s)
   • If a hold is being placed on an order, please advise the reason for the hold request