Order Management
Order Changes, Discounts, Short Shipments, Routing Guides, Order Holds, Damaged Delivery, Discounts, Packing Slips
Order Management Overview
Order Management – Email [email protected]. Order Creation. All orders need to be entered/created in Elastic Suite. Edits. All order edits (ie. change in units, SKU, hold requests) must be requested a minimum of 15 days prior to the Start Ship
Order Lifecycle
>Click here to view an example of the order confirmation mentioned in the first step. >Click here to view an example of the invoice mentioned in the last step. >Click here to view the estimated transit time in business days for your area. >Click here
Update Shipping Address
If you've recently placed an order with SAXX Underwear but need to update your shipping address, it's easy to make the change! Simply follow these steps:. Once the SAXX team receives your request, they'll process the update and ensure your order is s
Missed Discounts
We understand that sometimes a discount may not be applied correctly to your order. If you believe you’ve missed a discount, we’re here to help!. To ensure a quick resolution, please follow these steps:. What to Do. If you notice a discrepancy in you
Short-Shipped Order
If you've received your SAXX Underwear order but are missing some items, don't worry! You can easily resolve the issue by following these simple steps:. Once the SAXX team receives your information, we will review the short claim and advise on next s
Add/Update a Routing Guide
If you need to add or update your routing guide with SAXX Underwear, please follow these steps:. Once your email is received, we will review the routing guide with our Compliance and Logistics Teams. When the routing guide has been updated in our sys
Place/Remove Order Hold
If you need to place an order on hold or remove a hold from an existing order, just follow these steps:.
Report Damaged Delivery
If you’ve received a damaged delivery, please follow the below steps:. Once the necessary information is received, we will escalate this to our warehouse and the courier. Following the escalation, we will advise on the next steps accordingly.
Seasonal Booking Programs
If you're having trouble determining if you're eligible for a seasonal booking discount or if you have a hardcoded discount on your order, don’t worry - we're here to help!. To clarify your discount status or confirm your eligibility for extended ter
Missing Packing Slip
If you’ve received your order but noticed that the packing slip is missing, please email [email protected] with the following details:. By providing this information, the SAXX team will be able to assist you in getting a copy of your packing sl