Short-Shipped OrderUpdated 7 months ago

If you've received your SAXX Underwear order but are missing some items, don't worry! You can easily resolve the issue by following these simple steps:

1. Contact SAXX Sales Support
    Email [email protected] with the subject line "CUSTOMER NUMBER - Short-Claim."

2. Provide the Necessary Details
    In your email, include the following information:
   • Customer Number
   • Invoice Number
   • PO Number
   • List of Short-Shipped Items
      *Use this format for each missing item:
     Style-Color-Size-Quantity Short (ex: SXBB30F-BBB-XL-2)

Once the SAXX team receives your information, we will review the short claim and advise on next steps.